Help Center: Frequently Asked Questions

Help Center: Frequently Asked Questions

How do I place an order?

  - Visit our website, browse our collection, and add items to your cart. Follow the checkout process to complete your purchase.

Can I modify or cancel my order after placing it?

  - You have 1-3 days to contact us for any changes or cancellations after placing your order. After processing, modifications or cancellations are not possible. Please double-check your order carefully before confirming.

How long will it take for my order to arrive?

  - Our shipping times vary depending on your country, and you can find the specific details on the checkout page. To learn more about shipping times, click this link

Do you offer international shipping?

  - Currently, we only offer shipping within [Specify Country].

What is your return policy?

  - We typically do not offer refunds, except for damaged products. If you receive a damaged item, please contact our customer support.

How do I initiate a return for a damaged product?

  - To initiate a return for a damaged product, please provide clear evidence through photos and contact our customer support with the subject line 'Product Return Inquiry at: hello@sunsack.com

Where can I find product care instructions?

  - Product care instructions are included with your order. If you have misplaced them, please contact our customer support for a digital copy.

Are your products eco-friendly?

  - Yes, our products are crafted with sustainability in mind. We prioritize eco-friendly materials and processes to reduce our environmental impact.

How can I reach your customer support?

  - For any inquiries or assistance, please contact our customer support at hello@sunsack.com. We aim to respond within 24h.

Is there a phone number I can call for support?

Currently, we only offer support via email. Please reach out to us anytime at hello@sunsack.com

Thank you for choosing sunsack.com. If you have additional questions or need further assistance, don't hesitate to reach out to our customer support team.